Return Policy

If you wish to return an item, please send it to the return address on the shipping label, c/o Diefenbacher Tools Returns Dept., within 30 days of receiving the order. Please include a copy of the invoice or a note with your order number on it. We will issue you a refund for the price of the item as soon as we receive it. Return shipping will not be covered unless there is a defect in the item.

If the item you received is damaged or defective, or if you would like to make an exchange, please call 720-502-6687 or email us. We will arrange for the replacement to be sent. We cannot make an exchange for a tool which has been reground.

Local Pickup

If you live in the Denver, CO area and would like to pick up your order in person, please select “local pickup” as your shipping option when you check out, and call 720-502-6687 or email us to arrange a time for the pickup. We will not ship an order that has been marked “local pickup.”

Missing Package Policy

  • We do not refund or replace packages that are missing or stolen if they are marked ‘delivered’ by USPS. If you choose the “signature required” shipping option, USPS will collect a signature on delivery to make sure you receive the package. By selecting any other shipping option, you are accepting responsibility for the package once it is marked ‘delivered’ by USPS.
  • If you think your package may be lost, the first place to contact is your local post office. Sometimes packages that seem to be missing are being held at the post office, have been misdelivered, or have run into a delay. If you still are unable to find the package, please contact us and we’ll try to locate it.
  • We recommend that you choose a “signature required” shipping method for large orders. If no one is home when the package is delivered, it will be held at the post office located in your Zip code. In this case you can either pick it up at the post office or arrange to have it delivered at a better time. You can schedule a mail redelivery online here. Or you can find the contact information for your local USPS post office here.